FAQ

1. How long does shipping take?
Orders are processed within 1–2 business days (Monday–Friday).
After dispatch, shipping typically takes 6–10 business days.
Most customers receive their order within 7–12 business days from the date of purchase.

2. Do you offer free shipping?
Yes. All orders ship free of charge, with no minimum order value and no destination restrictions.

3. Can I return or exchange an item?
Yes. Unused and undamaged items may be returned within 30 days of delivery. Exchanges are also available.
Please refer to our Return & Refund Policy for full details.

4. Who pays for return shipping?
Return shipping costs are the customer’s responsibility unless the item is damaged, defective, or incorrect. In those cases, we cover the return shipping.

5. How do I start a return?
Email us with your order number and reason for return. We’ll send you the return instructions and correct return address.

6. How long does it take to receive a refund?
Once we receive and inspect your return, your refund will be issued within 7 days to the original payment method.

7. What payment methods do you accept?
We accept:
Visa
Mastercard
American Express
PayPal
Shop Pay
Google Pay
Apple Pay
UnionPay

8. Is my payment information secure?
Yes. All payments are processed using 128-bit SSL encryption, and your payment details are never stored on our servers.

9. Can I cancel my order?
Orders can be canceled before shipment by contacting us.
If the order has already been dispatched, it may be returned after delivery.

nemsk.com

Address: Malerhaugveien 23, Oslo, Oslo, 0661, Norway

E-mail: info@nemsk.com

Phone: +47 981 30 733

Business hours: Monday to Friday: 09:00 – 17:00 (GMT+1)

Business Hours: We respond within 24 hours (business days)